We have found the United States Postal Service to be the most efficient and least expensive way to ship our merchandise. Orders will be shipped within 2-4 business days and should arrive to you within 7-10 business days except for international orders, which can take longer, up to 30 days. We ship Priority Mail and USPS First Class, depending on order weight.
Please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers.
BB Frösch cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.
If you need expedited shipping, please call us at 702-333-1436 to get rates and delivery time estimates.
Any overnight orders must be placed before 12 PM EST.
BB Frösch strives to keep it’s shipping costs as reasonable as possible. Therefore, if we have shipped your order and confirmed delivery to the address you have provided and you cannot locate the package, it is not our responsibility.
We are happy to ship your order with signature confirmation if you suspect your package could be lost or stolen. Just leave us a note in the “comments” box at checkout and we’d be happy to add signature confirmation at no charge. You can also place your order over the phone by calling 702-333-1436 and add signature confirmation at this time.
If you provide us with the wrong shipping address and the package is returned to us marked “Refused/Unclaimed” we will need to send you an invoice to cover the re-shipment costs. Once we receive payment and your revised address we will promptly re-ship your order.
ATTENTION INTERNATIONAL CUSTOMERS:
Your order may be subject to import duties, custom tariffs or VAT charges. They vary greatly from country to country and we strongly suggest checking your country’s customs policy before placing your order with us. These charges are always the responsibility of the recipient.
If any package is refused or undeliverable, the original shipping cost is non-refundable.
If your order is intended as a “Gift”, and you wish it to be marked as such, please clearly indicate so in the Comments box at the checkout. Please note that UK can charge tax even on boxes marked as “Gift”.
Customs authorities require the value of the gift item to be stated directly on the package.
Returns and Refunds Policy
Thank you for shopping at BB Frösch.
If you are not entirely satisfied with your purchase, we’re here to help.
Unused products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund, less shipping.
Before you return a product, please make sure that:
– The product was purchased in the last 3 days
– The product is in its original packaging
– You have the receipt or proof of purchase
– You obtained a Return Merchandise Number (RMN) from us
To obtain a Return Merchandise Number (RMN), contact us:
– By email: [email protected]
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
4968 Danube Ave
Las Vegas, NV 89141
Shipping charges incurred in connection with the return of a product are non-refundable.
If you received a damaged product, please notify us immediately for assistance.
See above policy.
If you have any questions about our Returns and Refunds Policy, please contact us:
– By email: [email protected]
Last updated: August 12, 2015
BB Frösch LLC (“us”, “we”, or “our”) operates the bbrosch.com website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, postal address (“Personal Information”).
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.